Al Hilal Bank Debit Card

Al Hilal Bank, having its headquarters in Abu Dhabi, is one of the top banks in the UAE for various banking requirements. Although a relatively new bank (founded in 2007), it offers multiple finance solutions of every kind, ranging from savings accounts to debit cards. 

Using an Al Hilal Bank debit card, you can withdraw money directly from your bank account through ATM or pay for your purchases on multiple shopping websites, retail stores, and so forth. Moreover, the Al Hilal Bank debit card is an excellent alternative to carrying cash, helping avoid long queues at the bank to withdraw money and efficiently access the funds.

Al Hilal Bank offers three types of debit cards, with each card designed to be convenient for any transaction or withdrawal. Let's have a look at each type of Al Hilal Bank debit card, its features, eligibility criteria, associated fees, activation process, and so on.

Types of Al Hilal Bank Debit Card Available 

As mentioned earlier, there are three types of Al Hilal bank debit cards available in the UAE – 

• Infinite Debit Card
• Signature Debit Card
• Platinum Debit Card

Discussed below are the salient features and benefits of each card – 

Infinite Debit Card

1. This Al Hilal Bank debit card can make your payments more manageable and convenient. For transactions below AED 300, you can wave your card at the reader to make a payment. The PIN would not be required in such transactions.
2. Purchases made using the Al Hilal debit card have an extended warranty, where the warranty for select items can extend for up to one year
3. Cardholders can enjoy complimentary airport lounge access, global concierge, and golf access
4. Enjoy special dining, travel and lifestyle luxuries, deals, and offers 
5. You can get the Dragonpass with an Al Hilal debit card for dining discounts at more than 200 airport restaurants worldwide
6. The infinite debit card helps fast-track the Hilton HHonors bookings and get more value from stays, including express check-ins, high-speed internet, room upgrades, and quick reservations
7. The purchases made with the Al Hilal debit card are secured and covered against accidental damage or theft
8. Enjoy complimentary medical and travel assistance during your trip outside the UAE for up to 90 days. The services here include the following – 
   • Medical telephone advice
   • Getting in touch with the local medical service provider
   • Appointing someone to monitor the medical condition during and after hospitalisation
9. Several other offers on your hotel staycations, rides, food, and shopping are available with this Al Hilal Bank debit card like the ones listed below – 
   • Get a chance to win a trip to watch FIFA World Cup by paying with your debit card
   • You are eligible to get 20% off every month when you use your Infinite debit card – use the code VISIINIFINITEUAE for the deal
   • Use the promo code VISAINFINITEUAE and avail 50% discount on Careem shop and food orders
   • ALL-Accor Live Limitless members can use the infinite debit card in any of the 350 approved hotels and resorts to get one additional free night, i.e., pay for 2 nights and get a stay for 3 

Signature Debit Card

1. Through payWave, you can make payments quickly without requiring a PIN for transactions below AED 300. All you need to do is to wave your card at the terminal to instantly make the payment.
2. Avail the extended warranty on select items for up to one year
3. Get complimentary airport lounge access worldwide, golf access, and global concierge 
4. You can enhance your airport experience with free DragonPass by having discounts at 200+ airport restaurants
5. Al Hilal Bank debit card users can enjoy exceptional discounts and dining and lifestyle offers at some of the best outlets in the UAE. You can grab the offers at 150 TimeOut restaurants in the UAE, KSA, and Bahrain for dining.
6. Transactions made by Signature debit card are secured and protected against damages caused due to accidents and theft
7. With this debit card, you can enjoy complimentary medical and travel assistance for up to 90 days
8. Make payments with this Al Hilal Bank debit card to win a trip to see the FIFA World Cup
9. Get a chance to extend your stay for one night for free with the card exclusively for the ALL-Accor Limitless members
10. Avail 20% discount on three Careem rides monthly when you pay with this Al Hilal debit card – use the code VISASIGNATUREUAE
11. Get 30 % discount on three Careem food and shop orders every month by using the promo code VISASIGNATUREUAE 

Platinum Debit Card

1. Use the Platinum debit card and double up the existing warranty for up to one year on a few select items
2. Users of this Al Hilal Bank debit card can pay via the payWave platform without entering a PIN or signing a paper (valid for transactions below AED 300)
3. Grab the deals and offers on dining at more than 150 TimeOut restaurants in the UAE, KSA, and Bahrain. The cardholder can also enjoy exclusive promotions on Jumeirah resorts and hotels.
4. Complimentary golf access at various golf clubs in the MENA region
5. With the 'Dine and Fly' application, Al Hilal Bank debit card holders can get dining discounts at more than 200 restaurants (applicable only for food – alcoholic beverages, shisha, and tobacco are excluded)
6. 15% discount on YQ meet and assist at more than 450 destinations worldwide
7. Attractive discounts on Avis car rental bookings – 
   • 20% off on standard rates
   • 10% discount on international leisure rates
8. Purchases made via Al Hilal debit card are protected against accidental damage and theft
9. Get complimentary medical and travel assistance with your trip outside your residential country for up to 90 days

What are the Eligibility Criteria for Al Hilal Bank Debit Card?

It is essential to have a bank account with Al Hilal Bank to obtain a debit card. The eligibility criteria for an Al Hilal Bank debit card are, thus, the same as those for opening an account with the bank – 

• The applicant should be at least 18 years old 
• While children below 18 years are eligible for some accounts, the guardians would be responsible for transactions via the linked debit card
• Debit cards are not issued under the FCY accounts
• Both UAE nationals and expats can apply as per the account type

What are the Documents Required for Al Hilal Bank Debit Card?

Keep the following documents ready to get an Al Hilal bank debit card:

• Copy of Emirates ID
• Copy of your passport

Note: The bank may ask for additional documents as per your profile and its requirements 

How to Apply for Al Hilal Bank Debit Card?

The application process for the Al Hilal Bank debit cards is fairly straightforward. You can easily apply via any of the following channels – 

Al Hilal Bank Official Website

• You can visit the official website of Al Hilal Bank and head to the ‘Debit Cards’ section under the ‘Cards’ tab
• Select the debit card that you want to apply for
• You will find the lead form available at the end of the page
• Fill out the lead form with details like Customer ID, Name, Email ID, Mobile Number, and Emirate
• Once you submit the details, a bank representative will connect with you and help you in the application process

Contact Centre

Applicants can contact the bank anytime and from anywhere at 600 522 229 and get relevant information regarding their preferred debit card and the application.

Offline Mode

Individuals who prefer to apply offline can visit a branch of the bank near them and apply for the same. 

Policybazaar UAE

As mentioned earlier, you would need to have an Al Hilal Bank account to apply for an Al Hilal bank debit card. This can be easily completed with Policybazaar UAE, as you can visit policybazaar.ae and open your Al Hilal Bank account. 

Some of the notable benefits of applying via Policybazaar UAE are as follows – 

• Round-the-clock service available for customers
• Avail of in-house expert advice and all the required information for the card
• Get side-by-side comparisons with other cards and providers to pick the best card as per your requirements
• With our accessible interface, you can explore all the relevant features of your preferred options and quickly search for your preferred card 

How to Activate Your Al Hilal Bank Debit Card?

• Once the Al Hilal bank debit card is delivered to your doorstep, you will receive a notification to activate your card. You would be required to click on the link sent to you and set the PIN. 
• Alternatively, you can also use the Al Hilal Bank application. Here, you can click on the 'Cards' tab and press the ‘Activate Card’ button. 
• Al Hilal bank offers telephone banking and a personal contact centre offering various services, with card activation being one of them. This round-the-clock service can help you directly interact with the bank and activate your card immediately.
• You can activate your Al Hilal Bank debit card via SMS by sending a text to 2494 from your registered mobile number. The format is ACTCRD <space> (first 6 digits of your card) (last 4 digits of your card) <space> expiry date MMYY

Once your card is activated, you would be required to set a new PIN. All you need to do is send an SMS to 2494 from your registered mobile number. The format for the same is SPIN <space> (first 6 digits of your card) (last 4 digits of your card) <space> (4-digit PIN of your choice). 

You can also block your card via the official bank application, live chat, or call centre.

How to Change Al Hilal Bank Debit Card PIN?

• You can contact the personal call centre and request a change in your Al Hilal debit card PIN
• You can use the automated telephone service to change your card’s PIN
• As mentioned earlier, Al Hilal debit card users can change their PIN via SMS by sending a text to 2494 from their registered mobile number. 

The format for the same is this – CPIN <space> (first 6 digits of your card) (last 4 digits of your card) <space> (4-digit PIN of your choice)

Fees and Charges of Al Hilal Bank Debit Card

Here are the fees and charges associated with the Al Hilal Bank debit card – 

Note: If you are applying for an Al Hilal debit card linked with Seghaar Savings Accounts, the charges mentioned above associated with the debit card are waived off except international transaction charges in foreign currency

How to Check Al Hilal Bank Debit Card Balance?

It is advisable to check your Al Hilal debit card balance regularly to spot potentially fraudulent activity and keep track of your spending and earnings. There are multiple ways through which you can check Al Hilal debit card balance – 

• Mobile Banking
• Call 971-600-522229 and enquire about your Al Hilal debit card balance. Here, the accounts would be authenticated using the bank account number, file number, or voice recognition. Apart from the Al Hilal debit card balance, you can quickly get information regarding your last 5 transactions through phone banking.
• Alternatively, one can use SMS banking to request details regarding their balance or recent transactions 
• A convenient option is to use Al Hilal online banking to check your balance and monitor all your transactions
• Al Hilal debit card holders can also visit any of the branches of the Al Hilal Bank to obtain the required information

What to Do if Your Al Hilal Bank Debit Card is Lost?

If your debit card is lost, you should immediately contact the bank and inform them about the same. It is advisable to block your card right away to avoid any fraudulent transactions. You can contact the personal contact centre or use automated telephone banking to block your Al Hilal debit card.

Discussed below are the most frequently asked questions regarding Al Hilal Bank debit cards – 

Frequently Asked Questions (FAQs)