How to Get a Car Accident Police Report Online in Dubai?

Dubai offers multiple ways to file an accident report, including the Dubai Police mobile app, website, Smart Police Stations, and traditional police stations. The process is quick and efficient, allowing drivers to get their reports within minutes. Once issued, the report helps determine responsibility, aids in insurance claims, and ensures legal compliance. This guide covers everything you need to know about filing a car accident report in Dubai.

*Above mentioned prices are for Honda City EX 1.5L, 2017 model.

How to Report Car Accident to Police in Dubai

Always keep your identification and important documents with you when travelling by car or public transport. In case of an accident, police may ask for these documents to verify your identity. Failing to provide them can lead to legal issues.

The required documents include —

Valid driving license
Emirates ID
Vehicle registration card
Medical insurance card
For visitors: International driving licence, passport, and entry visa

Despite strict traffic laws, accidents can happen. If involved in one, do not flee the scene — it can lead to serious legal consequences. Instead, report the accident to Dubai Police following the proper procedure.

Assessing the Situation of Accident

The first step in reporting a car accident in Dubai is to assess the damage. If the damage to the vehicle is minimal, move the car to a side to ensure that your traffic remains uninterrupted. If the damage is major or if anyone is injured, leave the car where it is.

Contact the Dubai Police Department to Report the Accident in Dubai

After assessing the situation and learning all about the injuries and damages occured, the next step is to notify the Dubai police department. Here is how you can contact Dubai police in case of a) major accidents and b) minor accidents. Also, find out how you can get a car accident report in Dubai.

For Major Accidents

If the accident was major and led to serious injuries, turn off the vehicle’s engine and get out of the car. Instantly call 999 and inform Dubai Police about the accident and also request an ambulance.

The traffic police personnel will arrive at the spot to take statements and address the situation. Avoid arguing with the police officials. The report is usually in Arabic.

For Minor Accidents

In case of a minor accident, you do not need to call the emergency number instantly. In such a situation use any of the following methods –

Dubai Police's Official Website or Mobile Application
ENOC Stations

Method1- Via Dubai Police’s Official Website or Mobile Application

You can submit the car accident police report online via Dubai Police’s official portal or mobile app —

Step1- Go to Dubai Police’s website or mobile app.
Step2- Select Report Traffic Accident from the menu.
Step3- The app registers your location and asks you to move your vehicle to a safe spot.
Step4- Choose the number of vehicles involved.
Step5- Enter or scan your vehicle plate and license number.
Step6- Take clear pictures of the damaged areas.
Step7- Repeat the steps for other vehicles involved.
Step8- Provide your mobile number and email to receive the report.

Call traffic personnel through the app or dial 999 if the faulty party is unclear. The process takes about 3 minutes. The final report is emailed within 24 hours and can be sent directly to the insurance company.

Method2- Via ENOC Stations

Dubai Police, in partnership with ENOC, launched the ‘On-The-Go’ initiative, allowing drivers to report minor car accidents at ENOC petrol stations. Reports can be filed at the locations mentioned below —

Al Rasheed Street, Al Mizher
Al Khail Road (near Al Barsha Police Station)
Al Khail Road (near Exit 44)
Arabian Ranches

Due to the program’s success, the government plans to expand it to more locations.

Get a Car Accident Report from the Police in Dubai

The next step is to get the accident report from Dubai Police, as getting the car repaired is impossible. Insurance companies also require this report before covering repair costs.

If Dubai Police arrive at the accident scene, they will decide who is at fault and issue the following cards —

Red Card – for the driver at fault
Green Card – for the victim driver
White Card – if the faulty party is unclear

Process After Reporting a Car Accident in Dubai

Once Dubai Police issue the car accident report, follow the steps mentioned below -

Keep a Copy of the Report - Save a copy of the accident report for future reference.
Contact the Insurance Provider - Share the report with the insurance company and provide details like names of those involved, vehicle damage, and accident location. The insurer will assess the damage and estimate repair costs.
Repairing the Vehicle - Once the insurance provider approves, repairs can begin. However, some costs may not be fully covered, and the owner may need to pay a portion.

How to Get an Accident Report Online in Dubai?

Primarily, there are two ways through which you can obtain an accident report in Dubai —

Simple Accident Report

Step1- Visit the official website of Dubai Police — dubaipolice.gov.ae. Alternatively, you can use the Dubai Police mobile application.
Step2- Choose the ‘Services’ option.
Step3- Once directed to the next page, select ‘Traffic Service’ and hit ‘Simple Accident Report’.
Step4- Fill in the application form with all the necessary details and attach the documents and images as prompted.
Step5- Submit the application form.
Step6- To track the status of your application, navigate to the ‘Application Status’ section on the official website of Dubai Police.

Reissue Accident Report

Step1- Select ‘Services’ on the homepage of the Dubai Police official website.
Step2- This will take you to the application form.
Step3- Fill it out by providing your Emirates ID, driver’s licence number, place of driver’s licence issuance, and your email ID.
Step4- Submit the form and make the payment — the total fee is AED 100. Note that you must also pay AED 20 as knowledge and innovation fees.
Step5- You will receive the transaction number through SMS and email.
Step6- The certificate and receipt will be sent to you via email.

How to Report an Unknown Car Accident in Dubai?

Accidents can happen anytime, even when a car is parked. If someone damages a parked vehicle and leaves, the owner may not know who is responsible. In such cases, drivers can still report the car accident, which is required before getting repairs.

To file a report, use the Dubai Police website, or mobile app, or visit a police station. Submit photos of all four sides of the vehicle and pay the service fee using cash, Apple Pay, or a debit card. Below are the fees for filing an accident report for unknown accidents in Dubai.

Service fee - AED 400
Innovation fee - AED 10
Knowledge fee - AED 10
Extra Fee for In-person Application - AED 100

How to Follow-up on Application for Accident Report in Dubai?

Vehicle owners or drivers can check the status of their accident reports on the Dubai Police website or at Smart Police Stations. This service is free and available to everyone. To check the status instantly, use the reference number from the application.

Steps to check accident report status —

Step1- Visit the Dubai Police website.
Step2- Go to ‘Application Status’ under ‘Services’.
Step3- Enter the Reference Number.
Step4- Select ‘Car Accident’.
Step5- Click Submit to view the status.

How to Download Accident Report from Dubai Police's Official Website?

Simply follow the steps listed below to download an accident report from Dubai police,

Step1- Visit dubaipolice.gov.ae, which is the official website of the Dubai Police
Step2- Go to the Simple Accident Report section and fill in the application
Step3- Capture relevant pictures related to the damage to the vehicle
Step4- Attach all the pictures and submit your request
Step5- A transaction number will be sent to you through SMS or email

If you are using a digital platform, you can -

Step1- Install and open the mobile application of the Dubai Police
Step2- Login to your portal and move to the Services section
Step3- Click on the Follow-up option and type in the transaction/ reference number
Step4- At last, submit the request

Knowing how to download accident report from Dubai police website or mobile app comes in handy when accidents and other mishaps take place. Once you submit the request to receive the accident report, an email will be sent to you from the Dubai police. After that, you can simply complete the Dubai police accident report download process. Moreover, if you are looking for how to print a Dubai police accident report, you may find the relevant options on the same page as well.

How to File Your Car Insurance Claim in the UAE

How to Get Police Clearance Certificate in UAE

Know More About Car Insurance

FAQ's

You can use the transaction number that you provided when you reported the accident to follow up on your police report online.

You should report the incident to Dubai Police and get a damage report so that you can get your car repaired. The report will also help the police to track down the accused.

You need to take your driving licence number and vehicle registration number to report the car accident in Dubai.

Every kind of accident needs to be reported in Dubai be it major or minor. It is because to get even a minor repair done after an accident requires a police report.

Yes, you can get an accident report online. Go to the Dubai Police’s official online portal or mobile app and file a report. The report requires you to provide your driving licence number and vehicle plate number.

Yes, if you are the faulty party, you would need to pay the filing fee of AED 520.

Yes, you should report an accident even if the car has hit another object instead of a car. Immediately call the Dubai Police and report the damage.

Here’s what you need to do to file an accident report with Dubai Police —

Evaluate the Situation: After the accident, assess the accident scene and turn off your vehicle’s engine.
- If your car is in the middle of the road, park it at the roadside to avoid disrupting the traffic flow or causing any other accident.
- Turn on the hazard lights and check if all the passengers remain safe.
- Get out of the car and note the damage.
Carry the Mandatory Documents: If there is a road accident, you need to provide the following documents to file a Dubai accident report —
- Emirates ID card
- Vehicle registration card
- Driving licence
- medical insurance card