How to Contact Emirates ID Center in UAE ?

Whether you are a native or a resident, you need to apply for the national identity card of your country of residence as it proves your identity as well as legal residency. In the UAE, the Federal Authority for Identity and Citizenship (ICA) issues Emirates ID which works as the national unified identity for everyone residing in the emirates. The ICA also provide various identification and citizenship-related services. As a national or a resident, you need to contact the Emirates ID centre to apply, renew, or replace your national identity card, if need be. 

 

Established in 2004, Federal Authority for Identity and Citizenship monitors all the personal identification-related issues of citizens and residents in the UAE. It stores the records of every individual in a unified database. In case of any queries, you can contact the Emirates ID centres and get your issues resolved. You can reach out to the designated centres via several online and offline modes at your convenience. The article below briefs all the ways of contacting the Emirates ID Centers along with the services they offer. 

Various Methods of Contacting Emirates ID Centres in the UAE

The Government of UAE has designated several Emirates ID centres in the UAE to aid the citizens and residents. These offices provide various customer services related to the national identity card. This may include services for UAE nationals, residents, as well as GCC nationals. Simplifying the contact process, the UAE Government has made several online and offline channels available for the citizens. As a national or a resident, you can reach out to the Emirates ID centres in the following ways.  

Online Ways of Contacting Emirates ID Centers in the UAE

Reaching out to the designated identity offices is the easiest using online options. You can intimate Emirate ID Centres in the UAE through various online channels as mentioned below. 

• Ask Hamad(Live Chat Support)
• Your Email Id
• Contacting Emirates ID Call Center
• Through Mobile Application
• Self Service Koisk
• Social Media
• ICA Customer Happiness Center

Ask Hamad (Live Chat Support)

The official website of ICA (Federal Authority for Identity and Citizenship) offers an interactive chatbot named Hamad. Using the live chat support, you can conveniently contact Emirates ID Centres. You need to provide your contact and personal details like phone number and email ID here. To begin your chat, you need to provide your PRAN number, name and/or case number if you have registered a complaint previously. After filling out your details, you will get various query options. You can select one of those to get your complaints and queries registered.

Your Email ID

The simplest and the quickest way to raise your complaint or queries to Emirates ID Center is via email. You can draft a mail to the concerned authority at contactus@ica.gov.ae detailing your queries and concerns. Also, provide your Emirates ID details. The authorities will contact you quickly enough for query resolutions. 

Contacting Emirates ID Call Center

ICA has a dedicated and robust customer support centre to provide you with quick and hassle-free query resolutions. ICA call centres are the one-stop solution for resolving all your Emirates ID related issues. Since the services are available round the clock, you can contact the Emirates ID centres through call support anytime, anywhere. 

Moreover, the call centre helps customers to keep a record of their details, track their application, and issue resolution for queries related to ID card application and cancellation procedures. With call support, you get interactive voice responses, call recording, automated call distributions, and multimedia routing. To contact the Emirates ID centres through call support you need to dial the number mentioned below: 

Through Mobile Application

The Federal Authority of Identification and Citizenship (ICA) also provides a mobile application for easy submission and tracking of your queries. You can reach out to the concerned authorities through ICA mobile application by providing your Emirates ID details. The mobile application is available for both iOS and Android users. 

Self Service Kiosk

To facilitate the citizen’s quick query resolution, the authorities provide a self-service kiosk as a part of its digital initiative. You can use the self-service kiosks to apply, track application status, cancel your ID or raise a query. Using the service, you can also pay various fines and obtain departure permits with ease. 

Social Media - Facebook, Instagram and Twitter

To make the query redressal process convenient, the Emirates ID authorities are also available on various social media platforms including Facebook, Instagram and Twitter to address queries. The details of contacting the Emirates ID centres through various social media sites are as follows” 

• Contacting via Facebook - Emirates ID centres have dedicated Facebook accounts and pages that you can reach out to and raise your queries. You can also find various details and updates pertaining to the Emirates ID, various service fees and charges, etc. Additionally, you can use the Facebook message to directly ask for services by providing your contact and personal details. 
• Contacting via Instagram - Similar to the Facebook page, the Emirates ID Centers have dedicated Instagram handles. You can contact the authorities by visiting their account using the direct message service. You can also find various updates and details related to the Emirates ID on their Instagram account. 
• Twitter - Most updates and news pertaining to the Emirates IDs are published by the authority on Twitter. You can subscribe to the Emirates ID centre's Twitter account to receive regular updates. The account also mentions various types of services, schedules of charges, fees and more. 

ICA Customer Happiness Center

The Customer Happiness Center is a dedicated channel to address your complaints and queries with ease. You can contact the customer happiness centres for issues related to damaged and lost cards, to issue a new Emirates ID card and more. The table below provides the details of various customer happiness centres in the UAE along with their address and contact details. 

Helpline Numbers of ICA Customer Happiness Center

Contacting the ICA Director-General

To register your complaints and queries regarding the services, you can also contact the ICA Director-General. You need to fill out a complaint form, mentioning your contact and personal details such as name, telephone number, subject of the complaint, and description. Post filling out the form, you need to submit it to the ICA Director-General.

How to Report an Event to the Emirates ID Center? 

You may need to report certain events like loss or theft renewal and cancellation of Emirates ID directly to the Emirates ID centres. You can reach out to the Emirates ID Center and report your event following the steps mentioned below: 

• Carry an alternate Identity card such as a passport ID or another government-authorised ID card. 
• Locate and visit the nearest Emirates ID centre. The designated offices are open across the UAE. You can visit the official website of ICA to locate the nearest office. 
• Subsequently, you need to reach out to the service representative and fill out a report form attaching a copy of your alternate identification card. 
• Once you have submitted your application, the authority will issue a new Emirates ID card. 

By visiting the designated offices, you can also avail of various services related to your national ID such as renewing your card, reporting lost or found, cancelling your Emirates ID, etc. 

List of Emirates ID Centers in UAE 

Following is the list of Emirates ID centres in the UAE along with their contact details.

Emirates ID Centers in Abu Dhabi

Emirates ID Centers in Dubai 

Emirates ID Centers in Sharjah

Emirates ID Centre in Fujairah

Emirates ID Centre in Ajman

Emirates ID Centre in Umm Al Quwain

Conclusion

Since a national identity card is compulsory for every UAE resident, knowing the Emirates ID contact centres is important. Moreover, you must also be acquainted with various ways of contacting the Emirates ID centres. To make the facilities easily accessible, the Federal Authority of Identification and Citizenship has created several online and offline channels for residents. Use the aforementioned information to get familiar with your options to easily contact and submit queries at Emirates ID centres in the UAE.