A Comprehensive Guide to Emirates Health Services (EHS)

The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.

What is EHS?

Emirates Health Services (EHS) is a leading healthcare organisation in the UAE.

Operating under the umbrella of the UAE Ministry of Health and Prevention (MOHAP), it is responsible for managing and overseeing various hospitals, health centres, and specialised facilities. The organisation is committed to improving public health through innovative solutions, advanced medical practices, and comprehensive care.

EHS offers a wide range of services, including primary healthcare, specialised medical treatments, preventive care, and health awareness programs. With a strong focus on patient-centred care, it ensures that UAE residents can access state-of-the-art medical facilities and services that meet international standards.

An Overview of EHS

The table below highlights the key aspects of EHS —

Total Number of	Numbers
EHS Facilities	134
Hospitals	17
Beds	2,542
Primary Health Care Centers	64
Ambulances	79
EHS Staff	10,929
Public Health Centers	10
Health Centers	117
Fitness Rooms	22

Responsibilities and Benefits of EHS in the UAE

Regulation and Oversight: EHS regulates and oversees healthcare standards across the UAE. It confirms that all medical facilities comply with national and international health regulations, maintaining high standards of care.
Public Health Initiatives: The organisation is responsible for implementing public health initiatives that target common and emerging health issues in the UAE — this includes vaccination campaigns, disease prevention programs, health awareness campaigns, and more.
Access to Healthcare: One of the significant benefits of EHS is its commitment to making healthcare accessible to all residents, regardless of their location.
Emergency Response and Preparedness: EHS is equipped with a robust emergency response system that efficiently handles medical emergencies. This includes providing ambulance services, managing emergency rooms, and coordinating with other agencies during public health crises.
Training and Development: EHS invests in the continuous training and development of healthcare professionals in the UAE. This includes providing access to the latest medical technologies, best practices, and professional development opportunities.
Collaboration with International Health Bodies: EHS collaborates with international health organisations to align the UAE healthcare system with global standards. This includes adopting the best practices, participating in global health initiatives, and ensuring that the UAE healthcare policies are on par with international norms.

What are the Services Provided by EHS?

Emirates Health Services (EHS) offers a broad spectrum of services categorised into three main areas — Patient Services, Business Services, and Suggestion & Complaint Services.

Patient Services

EHS provides an extensive range of services to meet the healthcare needs of patients. These services include routine medical check-ups, specialised treatments and preventive care. They are meant to address various health requirements — from initial consultations to ongoing management of chronic conditions.

The goal is to deliver high-quality care that is accessible to all residents.

Service Name	Description
Child Health and Vaccination	Provides essential vaccinations and health check-ups for children to keep track of their growth and development
Emergency Examination of Medical Fitness for Residency Visa	Offers urgent medical fitness examinations required for obtaining a residency visa in the UAE
Family Medicine Services	Provides comprehensive healthcare for individuals and families, with a focus on long-term health and preventive care
General Dentistry	Delivers basic dental care services, including oral exams, cleanings, fillings, and extractions
Inpatient Services	Provides care for patients who require hospitalisation, including surgery, monitoring, and treatment.
Non-Communicable Disease Clinic	Offers specialised care and management for chronic conditions like diabetes, hypertension, and heart disease
Mental Health Services	Provides support, diagnosis, and treatment for mental health issues such as anxiety, depression and other psychiatric conditions
Issue of Health Card	Issues health cards that grant access to various healthcare services within the EHS network
Renewal of Health Card	Helps patients renew their health cards to continue accessing EHS healthcare services
Request for Medical Reports	Provides official medical reports and summaries for patients based on their medical history and treatments
Specialised Dental Services	Offers advanced dental care, including orthodontics, oral surgery, and specialised treatments
Preventive Vaccination	Provides vaccinations to prevent common and serious diseases as part of public health initiatives
Pre-University Fitness Screening	Conducts fitness assessments required for participation in educational programs
Pre-Marital Screening and Counselling	Pre-marital health screenings and counselling to identify potential genetic risks and provide family planning advice
Outpatient Specialised Clinic Services	Provides outpatient care in specialised areas such as cardiology, neurology, and dermatology
Periodic Health Screening	Conducts regular health check-ups to detect potential health issues early and promote ongoing wellness
Pre-Employment Fitness Screening	Offers health assessments required before employment to individuals who need to meet the physical requirements of their jobs

Business Services

EHS also caters to businesses by providing services that ensure compliance with health regulations, facilitate medical examinations for employees, and support occupational health. These services help businesses maintain a healthy workforce and meet the health standards required by the UAE government.

Service Name	Description
Request for Occupational Radiation Monitoring	Provides monitoring services to track and assess occupational exposure to radiation in workplaces
Request for Provision of Blood Units and Components	Facilitates the supply of blood and its components for medical procedures and emergencies in healthcare facilities
Request for Technical Consultation Measurements in Radiation Protection Field	Offers expert consultation on radiation protection measures and compliance with safety standards

Suggestion & Complaint Services

EHS also encourages feedback from the public to continuously improve its services. The ‘Suggestion & Complaint Services’ category allows patients, businesses, and the general public to voice their concerns, offer suggestions, or file complaints regarding healthcare services. EHS addresses these inputs promptly and effectively to improve the quality of care.

Service Name	Description
Request to Appeal Against the Decision of Medical Liability Committee	Allows patients and healthcare providers to appeal decisions made by the Medical Liability Committee regarding medical disputes
Submit Complaints and Feedback	Provides a platform for submitting general complaints and feedback about healthcare services to EHS
Submit Inquiries	Allows individuals to submit questions and inquiries about healthcare services, policies, or other concerns
Submit Medical Complaints	Specifically handles complaints related to medical services or experiences within EHS facilities
Submit Suggestions	Offers a channel for patients and the public to submit suggestions for improving healthcare services and processes at EHS

EHS Awareness Programmes

In addition to patient services, business services, and suggestion & complaint services, Emirates Health Services (EHS) also has various awareness programs to educate the public on crucial health issues. These awareness centres provide valuable information, guidance, and support for a range of health concerns.

Awareness Centers include the following —

Gamification: Engaging methods to promote healthy behaviours through interactive activities and games
Blood Donation: Information and services related to blood donation, including donation drives and eligibility criteria
Seasonal Influenza: Guidelines and prevention tips for managing seasonal flu outbreaks
Breast Cancer: Awareness programs focusing on early detection, treatment options, and support for breast cancer patients
Measles: Information on measles prevention, vaccination, and outbreak management
Dengue Fever: Awareness of dengue prevention, symptoms, and treatment methods
Malaria: Guidance on malaria prevention, symptoms, and treatment, especially in at-risk areas
Polio: Information on polio vaccination, eradication efforts, and support for affected individuals
Monkeypox: Updates and guidelines on monkeypox, including symptoms, prevention and treatment options
COVID-19 Guidelines: Comprehensive information on COVID-19 prevention, vaccination, and treatment following the latest guidelines
Body Mass Index (BMI): Tools and resources for calculating and understanding BMI and its impact on health
Mental Health: Support and information on mental health issues, including stress management, depression, and anxiety
Calorie Calculation: Tools and resources for calculating daily caloric intake, which helps individuals manage their diet and maintain a healthy weight
Delivery Date Calculation: Tools and information for expecting mothers to estimate their delivery date and prepare for childbirth.

List of Initiatives by EHS

TAMENI Initiative

Launched in collaboration with Al-Fujairah Hospital under EHS, the TAMENI initiative focuses on enhancing communication between healthcare providers and the families of patients admitted to inpatient sections.

Social workers reach out to patient families to keep them informed about their loved ones' health status and reinforce the commitment to delivering the highest standards of care.

Youth Voice

The Youth Voice initiative empowers young people to contribute to the future of healthcare in the UAE. It amplifies the voices of youth by providing them with knowledge, skills, and leadership capabilities.

Nursing Scholarships

The EHS Nursing Scholarships initiative supports high school students of all genders by providing them with the opportunity to pursue a bachelor’s degree in nursing. This program funds their education and ensures they receive top-quality training at accredited universities within the UAE.

Promotional Campaign for Telemedicine Services

In response to government directives, the Promotional Campaign for Telemedicine Services optimises the use of smart solutions in healthcare. By integrating advanced technological innovations, this campaign enhances the delivery of therapeutic and preventive services.

Blood Donation Campaign

The Blood Donation Campaign by EHS is designed to boost a sense of community responsibility and philanthropy. It raises awareness about the need for blood donations and encourages people to contribute to this lifesaving cause.

Trust Healthcare Provider Support Program

The Trust Healthcare Provider Support Program offers essential moral and psychological support to healthcare providers who are affected by serious and unexpected medical events involving patients.

Recognising these professionals as ‘second victims’, the program is part of EHS’s broader strategy to enhance the quality of life within the workplace and to promote mental health among healthcare staff.

Health Insurance Popular Searches

EHS provides a variety of specialised clinics within its outpatient services. These include cardiology, dermatology, neurology, endocrinology, and many others. Each clinic is staffed by specialists who provide targeted treatments and consultations.

Yes, EHS provides healthcare services to all residents, regardless of their location within the UAE. The organisation operates a network of primary health care centres, mobile clinics, and telemedicine services so that even those in remote areas have access to quality medical care.

You can get a health card by visiting any EHS-affiliated health centre or applying online through the EHS website. A health card gives you access to a wide range of healthcare services across EHS facilities, including consultations, diagnostic tests and treatments at nominal rates or no cost, depending on the services.

EHS offers comprehensive mental health support services, including counselling, therapy sessions, psychiatric consultations, and support groups. These services are available across various EHS facilities and help individuals manage stress, anxiety, depression, and other mental health conditions.

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