Neuron

The above plans and premiums are for AED 1,000,000 Sum insured for 1 Adult of 30 Years for Dubai city.

With a profound commitment to delivering seamless healthcare experiences, Neuron combines cutting-edge technology and unparalleled expertise to streamline and optimise the administration of health insurance policies.

As healthcare continues to become more complex, Neuron acts as a vital bridge between insurance providers, healthcare providers, and policyholders. By leveraging advanced digital solutions and a customer-centric approach, Neuron empowers individuals and organisations with efficient claims processing, real-time data insights, and personalised support to shape the future of health insurance administration in the UAE.

List of Network Hospitals

Neuron’s network consists of more than 2,000 healthcare providers via direct billing method within the UAE and in the GCC region. Its extended network, on the other hand, includes over 800,000 healthcare providers.

Here is the list of Neuron network hospitals, clinics, and pharmacies -

Hospital Name	Address
ADNOC - Al Ruwais Hospital	Al Ruwais, Al Dhafra Region, Abu Dhabi
Burjeel Hospital	Beside Dar Al Shifa Hospital, Junction Fatima Bint Mubarak (Najdah) Street with Hazza Bin Zayed Street, Abu Dhabi
Ajman Specialty General Hospital	Sheikh Maktoum Bin Rashid Street, Ajman Industrial 1, Near Irani Market, Ajman
Thumbay Hospital	Near United Arab Bank, Sheikh Jaber Ali Sabah Street, Al Nuaimiyah 1, Ajman
Saudi German Hospital	Sheikh Ammar Bin Humaid Street, Besides CUCA (City University College of Ajman), Al Tallah Region, Ajman
Adam Vital Ortus Hospital	Al Waleed Building, 10th Street, Near GGICO, Metro Station Al Garhoud, Dubai
Al Zahra Private Hospital	Al Barsha, Near Sharaf DG Metro Station, Sheikh Zayed Road, Dubai
Thumbay Hospital	Sheikh Khalifa Bin Zayed Road, Next to Fujairah Football Club and Stadium, Fujairah
Al Sharq Hospital	Corniche Road, Next to Umbrella Beach, Fujairah
University Hospital	University City, University Street, Sharjah
W. Wilson Specialised Hospital	Al Burj Tower, 1st Floor, Opposite Al Arab Mall, Al Taawun Street, Sharjah
RAK Hospital	In front of Saqr Hospital, Al Qusaidat, Ras Al Khaimah
Iranian Hospital	Al Wasl Road, Iranian Hospital Building, Dubai
Burjeel Speciality Hospital	Near Al Fayha Park, Opposite Lulu Al Fayha, Maysaloon, Sharjah
Abu Salman Medical Centre	Shabiat Khalifa, Near Junaid Pharmacy, M-10, Musaffah, Abu Dhabi
Al Ameen Medical Centre	1st Floor, Nasser Al Mansoori Building, Office #103, Opposite Lifeline Hospital, Electra Street, Al Danah, Abu Dhabi
Al Ghazali Specialised Polyclinics	Mezzanine Floor, Ali Amid Al Rumaity, Opposite Hamid Centre, Electra Street, Al Markaziya, Abu Dhabi
Ahalia Medical Centre	Near Emirates Market, Asyad Tower, Al Ittihad Street, Ajman
Al Duha Medical Centre	Rumaila 3, Sheikh Rashid Bin Humaid Street, Opposite Ajman One Tower, Ajman
Al Jurf Medical Centre	Flat 105, Private Properties Building, Beside Muroor University, Al Jurf, Ajman
Aysha Mohamed Dental Clinic	Al Khaleej Building, First Floor, Flat No. 106, Abu Bakr El Sedeek Street, Dubai
Abeel Al Noor Polyclinic	Ground Floor, Room No. 6 and 31, Street No. 19, Mustafa Mall, Grand Hypermarket, Muhaisnah 2, Dubai
Access Clinic	Kadris Mall, Ground Floor, Shop No. 7, DIP 2, Jebel Ali, Majelan Al Madina Supermarket, Dubai
Al Rawad Orthodontic Centre	M.U.C. Engineering Building, 1st Floor, Room No. 102/103, Hamad Bin Abdulla Road, Fujairah
Aster Medical Centre	Opposite Choithram SuperMarket, Hamad Bin Abdullah Street, P.O. Box - 7038, Fujairah
Dr. Rahwi M. Faleh Medical Centre	Al Riyama, Flat Nos. 101, 102, 103, 107, 1st Floor, Hamad Bin Abdulla Street, Fujairah
Al Huda Dental Clinic	Union National Bank Building, 1st Floor, Al Muntasir Road, Ras Al Khaimah
Arafa Medical Centre	Al Hisn Road, Near Red Crescent Society, P.O. Box - 3493, Ras Al Khaimah
Dr. Mandhan’s Clinic	4th Floor, Khatiri Building, Behind Nakheel Hotel, Al Nakheel, Ras Al Khaimah
Access Al Rolla Medical Centre	Ibrahim Mohammed Al Medfa’a Street, Al Rolla, Sharjah
Afdhal Ibtisama Dental Clinic	Flat No. 206, Hilli 6 Building, King Faisal Street, Al Nud, Al Qasimia, Sharjah
Afif Medical Centre	Al Salihi Building, Above Pistache Or Al Fares Shoes, Floor No. 2, Flat No. 203, Buhaira Corniche Street, Sharjah
Al Noor Clinic	Flat No. 1, 1st Floor, Sheikh Rashid Building, Jameya, Umm Al Quwain
Dr. Muna Khalfan Medical Centre	Flat No. 202, Al Dana Building, Near NBQ Bank, Umm Al Quwain
New Al Khaleej Medical Centre	Villa No. 14, Area 1, Al Salama Street, Umm Al Quwain

Major Services Offered by Neuron TPA

Check out the major services offered by Neuron in the section below -

Policy Management - The department helps clients develop or modify their health insurance plans as per their requirements. Here, the responsible team of Neuron uploads the members’ data, defines policy wordings, and ensures that the plan’s benefits and sub-benefits are accurately stated with annual limits, sub-limits, and deductibles.
Claim Adjudication - Neuron has an integrated e-claim-compliant system that is reputed to make the online claim filing process a smooth task.
Overseas Assistance Management - Neuron is renowned for offering smooth international claim settlement services. The third-party administrator has entered into a venture with several assistance management companies internationally, thus extending the network strength to more than 1 million healthcare providers globally. With this service, the customer care service team at Neuron assesses the cases and connects with the most relevant assistance partner as per the location.
Round-the-clock Medical Authorisation and Helpline Services - Neuron has a dedicated helpline that addresses medical calls from members. The system has an integrated interactive voice response (IVR) system and Intelligent Skilled Based Routing that helps members mention the purpose of the call. The IVR then accordingly directs the call to the concerned expert.
Wellness Events - As a part of its preventive care programme, Neuron is known to plan and organise Wellness Days at the clients’ premises, helping them take advantage of free medical examinations.
Promotions Programs - With a vision of promoting healthcare, Neuron has launched a Privilege Program that encompasses exclusive discounts and promotions that the insurance providers offer.

List of Insurance Providers Associated with Neuron

Listed below are the major health insurance providers associated with Neuron -

Noor Takaful
Dubai Insurance

Al Fujairah National Insurance Company
Al Buhaira National Insurance Company
Orient UNB Takaful
Qatar Insurance Company
Salama
HanseMerkur Insurance Group
RAK Insurance
National General Insurance Co.
New India Assurance
Aviva
Dar Al Takaful

How to File a Claim in Case Your TPA is Neuron?

As a member of the Neuron TPA, you can submit a claim via courier or email. Make sure you submit the following paperwork when sending your claim form -

A completed Neuron reimbursement form
Member’s or patient’s personal details - name, Neuron ID, and date of birth
The date on which the symptoms first appeared
A copy of radiology/imaging reports, blood test results, and other diagnostics reports
A copy of medical prescription
Discharge summary and medical reports with the concerned doctor’s signature and stamp
All invoices and receipts

You should first send an email to reimbursement.claims@neuron.ae. Once done, you will receive an automated acknowledgement that your claim request has been received. If you don’t receive the settlement within 15 calendar days, you can track the status of your claim by dialling 800 4408 or sharing an email to reimbursement.claims@neuron.ae.

How to Connect with Neuron TPA in Case of Medical Emergencies?

You can easily connect with the staff at Neuron using the Neuron mobile application. The app enables you to access your health insurance policy, check your personal claims history, and submit or track down the reimbursement claims.

The key features of the mobile app are -

Update member data
Locate network providers
Upload reimbursements
Gain instant approval
Promotional discounts, and more

Furthermore, you can connect via toll-free numbers mentioned below -

Neuron - 800 4408
Enaya - 800 4 36292
Smart Care by Cigna - 800 7627 82273
Aetna - 800 23862
My Aetna - 800 692 3862

Go through the following frequently asked questions section to know more about Neuron.

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Frequently Asked Questions

Ans: As a member of Neuron, you are updated monthly about the list of providers that the TPA has included in its network.

Ans: If your claim gets rejected due to an incomplete form or ineligibility, you will be notified by the TPA via email. It will send a statement mentioning the reason to reject your claim request.

Ans: The entire claim settlement process can take up to 90 calendar days.

Ans: Yes, an option for this service is available with Neuron.

TPA - Third Party Administrator List in UAE