Home Insurance Claim Process in UAE

Key Steps to Make a Home Insurance Claim

Filing a claim against your property insurance requires you to be familiar with all the steps. It makes the process smooth and efficient. Here is a step-by-step guide:

Step1: Assess the Damage/Loss

When your property is damaged due to any reason, such as fire, explosion, accident, or earthquake, the first step is to evaluate the amount of the damage/loss. If possible, document everything with a date and time to help you comprehend the extent of the damage and create an accurate estimate of the costs involved.

Furthermore, this information will be required when claiming your house insurance. Don't forget to take photos and videos of the damage (property and personal possessions) to use as evidence.

Step2: Review Your Home Insurance Policy

As a homeowner, it’s important to evaluate your home insurance policy before moving ahead. A thorough review will help you to understand what is covered and what’s not under your chosen plan. Typically, home insurance provides coverage for your home and its contents from various incidents, including fire, earthquake, storms, theft, vandalism, accidental damage, and more.

Look at the core components of your home insurance plan, including:

• Coverage amount 
• Inclusions
• Exclusions
• Deductibles
• Terms and Conditions

Understanding these key details will prevent you from sudden surprises while making a home insurance claim. This allows you to get an accurate quote from the insurer.

Step3: Contact Your Home Insurer

After assessing everything, contact your home insurance provider as soon as possible. Many home insurers in UAE offer 24/7 claim reporting service and a limited time to file a claim after the incident.

However, a timely claim submission is indispensable to avoid future complications and get a settlement amount without any hassles.

Step4: Promptly Notify the Police

In case of fire, theft, explosion, or any uncertainties, it’s required to file a report at your nearest police station. The police report is one of the significant documents that you will need to submit to the home insurer as a part of the claims process.

Step5: Submit Required Documents to the Insurer

You will need to submit some supporting documents, depending on the nature of damage/loss, to the home insurance company while filing a claim.

Typically, the following documents will be required by the insurer along with the claim form:

• Home insurance policy details, such as policy number
• Property ownership proof 
• Photos and videos of damage
• Police report

Note: You may be asked to submit some additional documents by your insurer. The more evidence you provide, the smoother and faster your claim process will be.

Step6: Visit of Home Insurance Claim Adjuster

When you file a home insurance claim, be prepared for the home insurance claim adjuster's visit to your home. The insurance company will send an authorized representative who will inspect the damage to your property.

The adjuster will investigate everything, and based on their findings, they will compute fair compensation. If the adjuster finds any discrepancies, they will reject your claim. To ensure a smooth process, it is critical to gather and present all relevant documents to the claim adjuster, as well as be transparent and honest about the damages.

Step7: Review Claim Settlement 

Once the claim adjuster gives you a green flag, your home insurance provider will offer you a settlement amount excluding your deductibles. It is important to review the claim payment carefully and ensure that all damages are fairly compensated.

If you have any concerns about the claim settlement, don't hesitate to contact your insurance provider. You can negotiate with them or submit further proof to support your request for a fair settlement.

What Does Home Insurance Cover in the UAE?

The common inclusions under a home insurance policy in the UAE are outlined below:

• Fire and explosion damage
• Vandalism
• Earthquake
• Natural Calamities
• Accidental damage
• Personal belonging damage
• Personal liabilities

Note: You can extend the protection of your property with add-ons/riders. These are optional benefits, provided by many home insurers in the UAE.

Requirements for Filing Home Insurance Claim

You will need to submit the following details while starting a home insurance claim process:

• Policy number
• A brief description of the damage
• Police report
• Date of incident 
• Nature of loss
• Photos and videos as evidence
• Estimated loss
• Receipt or proof of your personal belongings

Note: Additional documents may be requested by the home insurance provider based on the nature of the damage.

How to Avoid House Insurance Claim Rejection?

Here are the tips that will help you raise and settle a home insurance claim successfully:

• Record and photograph damaged contents in your home with photos and receipts
• Collect as much evidence as possible to support your claim against damages
• Evaluate the total loss amount before filing a claim 
• Have your policy number and details accessible
• Provide accurate and transparent damage information
• After filing a claim, follow up with the home insurance provider
• If anything is asked by the insurer, respond immediately and provide all requested details 
• Be present and keep your documents ready during the home insurance claim adjuster’s visit

Bonus Tips💡

⭐Annual Check-Up: Just like a yearly health-check, review your house insurance policy once a year to ensure that it is up-to-date

🏠Notify for Big Moves: When you make large purchases or improvements to your house, notify your home insurance company

Frequently Asked Questions