Sukoon Critical Illness Insurance

Founded in 1975, Sukoon Insurance is headquartered in Dubai and is known for simplifying the insurance experience in the UAE. Introducing Sukoon DigiCI, a streamlined critical illness solution from Sukoon Insurance (formerly Oman Insurance UAE). 

DigiCI is specially designed for critical illness coverage against cancer, stroke, kidney failure, coronary surgery, heart attack, and major organ transplant. With this plan, you can enjoy the flexibility to tailor the coverage with options for term or critical illness protection, or a combination of both. 

Furthermore, DigiCI is available for an easy online purchase. This eliminates long paperwork and medical tests while ensuring swift coverage.   
 

General Features of Sukoon or Oman Insurance Company

Before moving on to the critical illness insurance plan, let’s understand the standard characteristics of the offerings of Oman Insurance in Abu Dhabi and all other Emirates — 

1. Digital Support: Enjoy a comprehensive suite of 25 digital services that streamline policy management and support for enhanced convenience.
2. Supportive Team: You can benefit from a dedicated team of seasoned professionals and access expert assistance and personalised service for your needs.
3. Customer Satisfaction: Sukoon Insurance is dedicated to not just meeting but exceeding customer expectations. This is done by prioritising user satisfaction through easily accessible services and prompt resolution of concerns.
4. Good Claim Payout: With the company’s high claim payout ratio as well as an impressive Oman insurance network list, you can be assured of robust financial security and peace of mind.
5. Quick Claim Settlement: Sukoon emphasises swift claim settlement processes, providing clients with efficient resolution during challenging times.

Types of Critical Illness Insurance Plans Offered by Sukoon Insurance

Sukoon or Oman Insurance Dubai primarily provides one critical illness insurance plan under the name DigiCI. However, this option is also available in combination with a term insurance plan. 

Let’s understand the plans under this Oman Insurance category better — 

1. DigiCI: DigiCI provides coverage for critical illnesses. It offers a lump sum payout if the policyholder is diagnosed with any of the listed illnesses. 
2. DigiTerm: On the other hand, DigiTerm is a term life insurance policy. It guarantees a lump sum payment to the policyholder’s designated beneficiaries in case of the former’s death. 
3. Comprehensive Insurance: It is a comprehensive plan that combines the benefits of DigiCI and DigiTerm. While it provides coverage for critical illnesses, it also offers a lump sum payout to beneficiaries in the event of the insured's demise. 

With this combo, you can enjoy dual protection and financial security — both for yourself and your loved ones.

Eligibility for Sukoon Insurance’s Critical Illness Cover

You can apply for the critical illness insurance plan of Oman Insurance UAE if you are 

1. A legal UAE resident
2. In the age group of 18 to 55 years

Claim Process for Sukoon (Oman) Insurance Company

Here's a step-by-step guide to submitting your claim —

• Initiate the claim process by emailing life.claims@sukoon.com within 90 calendar days of the event. 

In this email, provide your policy number, diagnosis or reason for the illness/accident, and the relevant dates.

• Fill in the downloadable claim form on Sukoon’s claim portal. 

Upon receipt, Sukoon Insurance will give you a claim reference number within 3 working days.

• Gather and submit the required documents. This includes physician statements, medical reports, passport and visa copy, employer statement, and more. 

Send all these to life.claims@sukoon.com.

• Expect Sukoon Insurance to process your claim within 14 working days upon receiving all necessary documents, with a possible request for additional documents if needed.
• Upon approval, the company will provide a discharge receipt within 7 working days. The company will detail your eligible claim amount, followed by the transfer of funds to your bank account within 14 working days upon receipt of all documents.

Frequently Asked Questions