Sukoon Travel Insurance Claim
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Sukoon Insurance, formerly Oman Insurance, is a leading provider of travel insurance services in the UAE. With over 45 years of experience, it offers a wide range of excellent travel insurance plans for travel lovers (both inbound and outbound) with extensive coverage. The two types of travel insurance plans by Sukoon are – Travel Easy and Visitor Health. Both plans come with a host of features and benefits.
One of the most remarkable aspects of these plans is that the Sukoon travel insurance claim procedure is highly convenient and straightforward for its customers. You can file a Sukoon travel insurance claim by simply submitting a request to the provider along with the required documents to receive the required assistance from the provider.
In the article below, we will have a look at how to make a Sukoon travel insurance claim in detail, with the required documents, types of claims, and tips for a smooth claim procedure also being discussed below.
Types of Sukoon Travel Insurance Claims
There are two types of Sukoon (previously Oman Insurance) travel insurance claims that a policyholder can make –
1. Direct Claims
A direct claim is one wherein you are not required to pay the hospitalisation or medical treatment bills. Keep in mind that this is solely available for emergency purposes.
All you need to do here is to contact the insurance company, inform them about the accident, initiate the direct claim request, and wait for the approval. After receiving a direct claim request and verifying it, your insurance provider would pay the bills to the treating facility as per the policy terms and conditions.
2. Reimbursement Claims
Unlike a direct claim, a reimbursement claim is where you would be required to pay the bills from your pocket and request compensation from your insurance company later. For reimbursement claims, the policyholder needs to take the initiative by filling out an application form, gathering the required documents, following up, and so on.
Given below are the steps to be followed to avail of a reimbursement claim –
- Step-1 Contact the insurance company and inform them about the situation
- Step-2 Submit the claim application along with the required documents to the provider
- Step-3 The insurance company will verify the documents and initiate the claim as per your travel insurance policy coverage and the benefits sub-limit
Sukoon Travel Insurance Claim Procedure
To submit a Sukoon travel insurance claim, a policyholder can follow the steps given below –
1. For Emergency or Hospitalisation outside the UAE
Round-the-clock services are available for emergency or hospitalisation situations in Ireland, Spain, Germany, France, and the USA. Remember that you would be required to have your Sukoon (formerly Oman Insurance) travel insurance policy number available before the call.
In case of emergency or hospitalisation, initiate a Sukoon travel insurance claim via any of the following modes –
- 24x7 Helpline Number: 800 SUKOON (785666)
- Alternate Number: +962 6 5008119
- Fax Number: +97317386474
- Email Address: TRAVELA@mapfre.com
2. For All Other Sukoon Travel Insurance Claims
You can reach out to the claims department for all other claims not covered under the above section. This type of Sukoon travel insurance claim can be completed by contacting the provider via any of the modes –
- UAE Toll-Free Number: 800 4746
- Alternate Number: +971 4 233 7463/464
- Email Address: generalinsuranceclaims@sukoon.com
Initiate Sukoon Travel Insurance Claim via Offline Mode
As a policyholder, you can also visit one of the Sukoon Insurance offices to file for reimbursement travel insurance claims.
The addresses of the offices are given in the table below –
| Location | Address |
|---|---|
| Abu Dhabi | Salam Street, Al Markaziyah Sheikh Nahyan Bin Khalifa Building. 126 P.O. Box 3335 Abu Dhabi |
| Sharjah | Al Khan Corniche Majestic Tower, Ground Floor P.O. Box 1931 Sharjah |
| Ajman | Al Refaa 1 Building Sheikh Khalifa Bin Zayed Road Al Nuaima 3 Ground Floor Ajman |
| Ras Al Khaimah | Next to FAB, Al Corniche Road, Near Royal Medical and Dental Clinic, Al Dafan, P.O. Box 763 Ras Al Khaimah |
Required Documentation for Sukoon Travel Insurance Claim
After initiating a Sukoon travel insurance claim, the policyholder would be required to submit the documents via email. To send the documents related to the Sukoon travel insurance claim, they can use the email address generalinsuranceclaims@sukoon.com
The list of the documents required is as follows –
- Proof of Ownership
- Police Report
- Irregularity Form, which can be obtained from the airlines
It is to be noted that for outpatient or clinic treatments, a reimbursement claim procedure would have to be followed. Moreover, depending on the case, the company may ask for additional documents to process the Sukoon travel insurance claim.
Settlement of Sukoon Travel Insurance Claim
Upon receiving the required documents related to Sukoon (formerly Oman Insurance) travel insurance, the insurance provider may take up to 5 days to initiate the claim amount. While the claims are settled via bank transfer, the insurer would also be able to make the payment by cheque upon request.
Tips for Smooth Sukoon Travel Insurance Claim Submission
- Provide correct and accurate information while submitting Sukoon travel insurance claim denials
- The insurance provider requires you to submit the documents as per your Sukoon travel insurance policy while making a claim – any major change in information or false documents supporting your documents can result in a claim rejection
- To avoid any hassles, submit the documents as per the given deadlines
- The policyholder must inform the insurer about the loss or damage covered under the travel insurance policy as soon as possible – the sooner you notify the insurer, the faster you will get the required help
Have a look at some frequently asked questions concerning Sukoon travel insurance claims -
FAQ's
Ans: Your Sukoon travel insurance claim can be submitted by email, helpline number, fax, or in person at a physical branch office of the provider.
Ans: Yes, you can contact the Policybazaar UAE customer support team for guidance with respect to the Sukoon travel insurance claim process.
Ans: You will get your Sukoon travel insurance claim amount via bank transfer or cheque once your documents are verified.
Ans: You can contact Sukoon travel insurance's 24x7 helpline number and inform the company about the medical emergency to promptly receive the required assistance.
